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SHIPPING INFO:

It is important your contact details are correct when ordering, including name and address if you wish your order to be delivered, if details are incorrect Cookie Loca is not responsible for incorrect addresses. 

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You can order any of our cookie products for shipping anywhere in Australia.

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We use AuPost Express Shipping and their fees are: $18.5 for next day or two delivery.

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The next day after we received your order we will bake it and shipped it the same day so you get your delicious cookies as fresh as possible, please allocate 1-2 days  for the cookies to be delivered. We don't bake and send the cookies on Fridays as we don't want our fresh cookies to stay all weekend in their warehouse, if you submit your order on a Thursday or Friday we will bake them on the Tuesday and send them via Au Post Express so you get as fresh as possible (Monday we are closed). 

 

For regional/rural orders, delivery time can be longer - please consult Australia Post Express for current delivery times.

 

Once your order is shipped, we will notify you via email.

 

IMPORTANT - As our products are perishable goods, if you happen to not be at home, your parcel will be left at you door in a safe place. However Cookie Loca doesn't take any responsibility for lost or damaged packages as this is done by a external courier. 

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ORDERS CLOSED: Please submit your order with enough time in advanced. Submit your order for shipping the same week until Thursday 6am. All orders submitted after this time will be baked and shipped the following week.

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PICK UP INFO :

 

Pick up orders are available Thursday and Friday only. Please submit your order with at least 2 days in advanced, If you would like to pick up on Friday afternoon, submit your order by Wednesday afternoon. If we are fully book on that week, your order will be moved for next week but we will let you know.  Once your order is ready for collection we will email you with the address as we want to avoid customers coming for their packages on the wrong date and time.

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Pick Up: Please choose your preferable date/time of collection on the "Additional Information" space.

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SPECIAL NOTE:

If you wish to add a message to your order, please add them in the "add a note" section when checking out.

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