Upon placing your order we deem all information on that order to be correct - We are NOT responsible for incorrect delivery addresses or any incorrect information on orders placed.

TERMS OF SERVICE

ORDERING LESS THAN MINIMUM ORDER VALUE:

If you order less than the minimum order value advised in the "Shop" Section and still proceed to payment, your order will be cancelled and refunded, this is because there a multiple online fees that get deducted in every order, therefore a minimum order value is important to make it worth for our business from all the fees that get deducted to us.

 

CANCELLATIONS:

If you wish to cancel your order with more than 48 hours before dispatch we charge a 10% cancellation admin fee. This is because it takes time to cancel orders, we also get charged the processing fees via which we still have to pay even if you cancel your order.

 

If you wish to cancel your order after this time (48 Hours) before dispatch Cookie Loca, your payment won't be refundable.

You can contact us by email on cookielocaorders@gmail.com

INCORRECT ADDRESSES:

Incorrect addresses must be informed to us ASAP BEFORE the order is dispatched via our email address cookielocaorders@gmail.com, please do not send a DM in regards to your order. IF we can change it, we are happy to do so, if is too late to change the address, Cookie Loca won't be responsible as we cannot charge addresses or delivery locations once its been dispatched.

Its your responsibility to ensure your details are correct.

 

We recommend setting up an account with your details on before hand so there's no need to rush at the checkout.

DAMAGED GOODS:

We are not responsible for any damaged goods or weather conditions that may effect your order as this is out of our control from the moment the order has left our premises.

 

DELIVERY:

Your order will arrive on Friday, could be anytime between 11:00am and 5:00pm, however it could  arrived after this time depending on traffic and weather conditions. We are unable to provide specific time as it changes due to amount of orders and traffic conditions.

Please don't order if your not home to collect your parcel. If your item has been delivered and then you can't find it, its most likely been stolen and I cant replace or refund the order.

If you are not happy with these conditions - PLEASE do NOT order delivery and aim to pick up your order

We don't offer refunds or replacement orders as standard but we will sort out any problems down to each circumstance.

ALLERGENS:

We cannot cater currently for anyone who suffers with allergens or intolerances. We work in a kitchen that handles Dairy, Eggs, Gluten, Soya, Nuts & Peanuts in our kitchen.

REFUSAL OF SERVICE:

We can refuse service, this is down to our discretion

REFUNDS:

Refunds of 100% will be given if consumer advised on the same day of the order been dispatched and/or pick up with prove of the reason why due to a production error and if the product is send back to the store/location. If prove is not given, or consumer contact the business the next day or after, or the product is not return to the business in 75% initial weight of a single item  (any of these reasons), refund won't be process. 

 

If the customer consumed a product more than 25% (single item) and claim for a refund, refund won't be given.

Cookie Loca has the right to decide if a reason for refund is valid or not for a refund, refund also will be manage in a % depending case by case and it will be decided by Cookie Loca management. 

PRIVACY & SAFETY

TERMS:

By accessing this website you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

  1. you don't have the permission to use any existing Cookie Loca content, including but not limited to photos, information, text, product ideas, etc, for the following:​

    1. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    2. Attempt to decompile or reverse engineer any software contained on Cookie Loca's website;

    3. Remove any copyright or other proprietary notations from the materials; or but not limited to,

    4. Transfer the materials to another person or “mirror” the materials on any other server.

DISCLAIMER:

1. The materials on Cookie Loca’s website are provided on an ‘as is’ basis. Cookie Loca makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Cookie Loca does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

2. In no event shall Cookie Loca or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Cookie Loca’s website.

ACCURACY:

The materials appearing on Cookie Loca’s website could include technical, typographical, or photographic errors. Cookie Loca does not warrant that any of the materials on its website are accurate, complete or current. Cookie Loca may make changes to the materials contained on its website at any time without notice. However Cookie Loca does not make any commitment to update the materials.

LINKS:

Cookie Loca has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Cookie Loca of the site. Use of any such linked website is at the user’s own risk.

MODIFICATIONS OF THIS TERMS::

Cookie Loca may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

LAW:

These terms and conditions are governed by and construed in accordance with our Federal, State and Local Laws, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.